First, identify whose insurance company is calling.
A request from the other driver’s insurer is different from a request under your own insurance policy. The purpose of the interview, the questions involved, and any contractual duties need to be understood before deciding how to respond.
Ask for the adjuster’s name, company, claim number, and the reason for the request. Keep the email or letter. If you already have an attorney for the matter, send the request to that attorney.
A request is not the same as an obligation.
You generally do not owe the other driver’s insurer a recorded interview simply because it asks. Your own policy may impose notice, cooperation, or other claim duties. A lawsuit or other formal proceeding can involve different obligations. Do not assume one blanket answer applies to every request.
Before agreeing or refusing, ask an attorney to review the situation. The distinction between a third-party liability claim and a claim under your own coverage can matter.
Why preparation matters.
An interview may cover the collision, prior health issues, symptoms, treatment, and activities after the incident. It is easy to guess at a distance, use a broad phrase, or describe an injury before you know its extent. Later records may give those answers context that was missing from the interview.
Accuracy matters. Do not speculate, invent an answer, or assume that a friendly tone changes the purpose of the call. If you do not know or remember something, that is different from making an estimate as though it were certain.
Keep the request and the relevant records.
Save the adjuster’s messages, policy information, claim number, and any deadline. If you already gave a statement, note when it happened, who took it, and whether you have a copy.
Email Avi about the request and your Texas accident claim. A focused conversation can help identify what needs review before your next response.
General information. The law and your options depend on the facts of your matter.